FAQ
Here's the rewritten FAQ page with your NovaKnee information:
Frequently Asked Questions
I have a concern about my order, what's the easiest way to contact you? For any concerns, we recommend sending us an email at gustify.inc@gmail.com. All inquiries are handled directly by our team at NovaKnee, and we will be more than happy to provide you with the best experience when ordering from us.
1. I need to change my shipping address, what should I do? Please let us know within the first 24 hours after placing your order if you need to change your shipping address. Send us an email at gustify.inc@gmail.com for the quickest response.
2. Where is my shipping confirmation? Please allow 24–48 hours for your order to be processed before receiving your shipping confirmation email. During peak periods, this may take slightly longer. If you still haven't received a confirmation email, please check your spam folder before reaching out.
3. Why hasn't my tracking updated? Allow 2–4 business days for your order to be processed and for tracking to update. If your tracking has not updated after this period, please email us at gustify.inc@gmail.com and we will resolve it right away.
4. Do you ship internationally? We offer free shipping to all customers across North America and Europe with delivery in 7–15 business days. For customers outside these regions, shipping fees and delivery timeframes may vary. Contact us at gustify.inc@gmail.com for more information about your specific location.
5. What if I want to cancel my order or change my mind? If you wish to cancel your order, please email us within 24 hours of placing it so we can action it before your order is dispatched. After this window we cannot guarantee cancellation, but we will do our best to help.
6. What is your return policy? We offer a 30-day money-back guarantee on all orders, provided the item has not been damaged due to misuse. Simply email us at gustify.inc@gmail.com with your order number to get started and our team will guide you through the process.